Tiny Swimming Ltd Terms & Conditions
1. Acceptance of Terms
By booking and/or attending lessons with Tiny Swimming Ltd, you agree to these Terms & Conditions. These Terms form a binding agreement between you and Tiny Swimming Ltd for the duration of enrolment.
These Terms & Conditions should be read alongside our Privacy Policy, safeguarding information and any other policies referenced on our website.
By completing your registration and attending lessons, you confirm that you have read, understood and accepted these Terms.
References to a “swimmer” include children and adults enrolled in lessons. References to a “parent” or “guardian” also include an adult swimmer booking lessons for themselves, where relevant.
2. Booking & Registration
Bookings can be made through the Tiny Swimming Ltd website or arranged directly following a Taster Lesson or enquiry.
All parent/guardian and swimmer details must be completed accurately at the time of booking, including any relevant medical information, additional needs or support requirements.
Tiny Swimming Ltd cannot be held responsible for issues arising from incorrect, incomplete or withheld information.
It is the responsibility of the parent/guardian to ensure all details remain accurate and up to date and to inform us of any changes as soon as possible.
A place is only confirmed once the Direct Debit mandate has been successfully set up and any initial payment has been completed.
Tiny Swimming Ltd does not guarantee availability until registration and payment have been completed.
Where a place is offered following a Taster Lesson or enquiry, a payment link and/or Direct Debit setup link will be provided. The space will only be confirmed once the required steps have been completed.
Once a space has been offered, you will normally have 24 hours to set up your Direct Debit mandate and complete any initial payment. As spaces are limited, we may be unable to hold places beyond this time.
Tiny Swimming Ltd reserves the right to refuse or cancel a booking where reasonably necessary for operational, safety or safeguarding reasons.
3. Cooling-Off Period
Where a booking is made online, by telephone or away from our business premises, you may have the right to cancel within 14 days of entering into the agreement, in accordance with applicable UK consumer law.
If you request that lessons begin during the 14-day cooling-off period, you expressly request that Tiny Swimming Ltd begins providing the service before that period has ended.
If you subsequently cancel during the cooling-off period after lessons have begun, you will be required to pay a proportionate amount for any lessons or services already provided.
If the service has been fully performed during the 14-day period following your express request and acknowledgement, your statutory right to cancel may end once the service has been completed.
Any refund due for unused services will be issued using the original payment method unless otherwise agreed.
These rights are separate from the ongoing membership cancellation terms in Section 8.
4. Payments
All ongoing memberships are paid by monthly Direct Debit.
The standard monthly group membership fee is £65 per swimmer and is collected on the 1st of each month. This payment secures the swimmer’s ongoing weekly lesson and place within the programme.
Fees may vary depending on the lesson type, location or booking. The applicable fee and any eligible discount, including a sibling discount, will be confirmed at the time of booking.
Payments are spread evenly across the year to provide a consistent monthly amount, taking into account planned swimming breaks and holidays.
The swimmer will remain enrolled on a rolling monthly basis unless membership is cancelled in accordance with Section 8.
It is the customer’s responsibility to ensure that a valid Direct Debit mandate remains active for the duration of enrolment.
Cancelling a Direct Debit does not cancel membership. If a Direct Debit is cancelled without the required membership notice, fees properly due during the notice period will remain payable.
Non-attendance does not affect the monthly membership payment. Missed lessons are not refundable except where expressly stated within these Terms & Conditions or required by law.
5. Changes to Membership Fees
Tiny Swimming Ltd may review and change its membership fees where reasonably necessary, including because of increases in pool hire, staffing, insurance, training or other operating costs.
Families will receive at least one full calendar month’s written notice of any change. The notice will clearly confirm the new monthly membership fee and the date from which it will apply.
If you do not wish to continue at the new price, you may cancel your membership before the increase takes effect without an additional cancellation charge. Lessons and payments due before the effective date will remain payable.
If we do not receive notice of cancellation and the swimmer continues attending lessons after the effective date, membership will continue at the new price.
Where payment is collected by Direct Debit, advance notice of the new payment amount and collection date will be provided in accordance with the applicable Direct Debit requirements.
6. First Payment
If a swimmer joins Tiny Swimming Ltd partway through a month, the first payment will be calculated on a pro-rata basis for the lessons remaining in that month.
The first payment amount will be confirmed on the invoice and will be payable with immediate effect.
If the start date is close to the 1st of the following month, the initial payment and first monthly Direct Debit may be taken within a short period of one another.
After this, payments will move to the standard monthly Direct Debit applicable to the relevant lesson type, collected on the 1st of each month.
A place is only confirmed once the Direct Debit mandate has been set up and the initial payment has been completed.
7. Failed Payments
If a Direct Debit payment fails, the outstanding balance must be settled promptly using the payment method provided.
It is the customer’s responsibility to ensure sufficient funds are available and that their payment details remain valid.
Tiny Swimming Ltd may temporarily suspend access to lessons while a payment remains outstanding.
If payment is not received within seven days of notification, Tiny Swimming Ltd may suspend the swimmer’s place until the outstanding balance has been cleared.
Continued or repeated non-payment may result in the permanent loss of the swimmer’s place within the programme.
Any action taken under this section will be reasonable and proportionate to the circumstances.
8. Cancellation by the Customer
One full calendar month’s written notice is required to cancel a swimmer’s place, except where a separate right to cancel before a material change takes effect is provided within these Terms & Conditions.
Membership will continue for one further full calendar month following the month in which notice is received. One final monthly Direct Debit payment will be taken, and lessons will continue during the notice period.
For example, if notice is received at any point during January, a final payment will be taken on 1st February and lessons will continue until the end of February.
Notice must be sent by email to admin@tinyswimming.co.uk.
Tiny Swimming Ltd will confirm the cancellation in writing. If you do not receive confirmation, please contact us again to ensure your request has been received.
The Direct Debit must remain active until all payments due during the notice period have been completed.
Cancelling the Direct Debit does not cancel membership or replace the requirement to provide written notice.
9. Suspension or Ending Membership by Tiny Swimming Ltd
Tiny Swimming Ltd may suspend or end a swimmer’s membership where reasonably necessary because of:
Serious or repeated non-payment
Unsafe, abusive, threatening or inappropriate behaviour
Serious or repeated breaches of these Terms & Condition
A safeguarding concern
Failure to disclose information that materially affects safety
Conduct that places swimmers, families, teachers, venue staff or members of the public at risk
Circumstances that make it impossible or unsafe to continue providing the service
Except in urgent, serious or safeguarding-related circumstances, we will aim to raise the concern with the customer and provide a reasonable opportunity to resolve it before ending membership.
Where membership is ended by Tiny Swimming Ltd for operational reasons unrelated to a customer’s conduct or breach, any prepaid amount relating to lessons that will not be provided will be refunded or credited as appropriate.
Where immediate suspension or termination is necessary for safety or safeguarding reasons, Tiny Swimming Ltd may act without prior notice.
Nothing in this section affects either party’s legal rights.
10. Lesson Schedule & Swimming Breaks
Tiny Swimming Ltd operates a year-round programme with planned short breaks throughout the year.
Once enrolled, swimmers will normally attend a weekly lesson on the same day, at the same time and at the same venue. This creates a consistent and familiar environment to support progress.
Regular attendance plays an important role in building confidence and skills, which is why our programme is designed around consistent weekly lessons.
The swimmer’s place is reserved on an ongoing monthly basis unless membership is cancelled in accordance with Section 8.
Monthly payments are spread evenly across the year, taking planned swimming breaks into account.
The monthly payment therefore remains the same regardless of the number of scheduled lessons in a particular month.
No refunds or reductions are provided solely because a scheduled swimming break falls within a particular month.
Details of planned swimming breaks will be shared in advance where reasonably possible.
11. Changes to Teachers, Classes, Times and Venues
Tiny Swimming Ltd may occasionally need to change a teacher, lesson time, class arrangement or venue for operational, safety, staffing or venue-related reasons.
We will provide as much notice as reasonably possible and will aim to minimise disruption.
A particular teacher cannot be guaranteed. Where appropriate, another suitably qualified teacher may provide cover.
As swimmers progress, Tiny Swimming Ltd may recommend a move to another class or stage to ensure the lesson remains appropriate for their age, ability, safety and development. Any proposed permanent move will be discussed with the parent/guardian.
Where a permanent material change is required, Tiny Swimming Ltd will aim to offer a reasonable alternative.
If a material permanent change significantly affects the service and no suitable alternative can be agreed, the customer may cancel before that change takes effect without an additional cancellation charge. Any prepaid amount relating to lessons that will not be provided will be refunded or credited as appropriate.
12. Make-Up Lessons, Credits & Refunds
Lessons are non-refundable except where otherwise required by law or expressly stated within these Terms & Conditions.
One make-up lesson per swimmer, per calendar month, may be booked subject to availability.
An absence must first be reported through the Family Hub. Any available make-up lesson must then be booked through the Family Hub and used within the same calendar month.
Unused make-up lessons expire at the end of the relevant calendar month and cannot be carried forward unless otherwise agreed at the discretion of Tiny Swimming Ltd.
Make-up lessons are not guaranteed and depend on suitable availability within the timetable.
A make-up booking is only confirmed once confirmation has been issued.
Missed lessons, including those missed because of holidays, short-term illness or other personal commitments, are not refundable.
Make-up lessons are a benefit of active membership. They do not hold a monetary value, cannot be transferred and cannot be used after membership ends or during an unpaid period.
If a swimmer is unable to attend because of significant medical or personal circumstances, please contact us as soon as possible. Tiny Swimming Ltd may, at its discretion, apply an account credit.
Spaces cannot normally be held during extended periods of non-attendance. Re-enrolment will be subject to availability.
Any credit issued is non-transferable and must be used within 12 months unless a different expiry date is confirmed in writing. After that date, the unused credit will expire.
Credits cannot be exchanged for cash but may be used towards eligible future Tiny Swimming Ltd lessons, services or products.
Nothing in this section limits the customer’s statutory rights.
13. Lesson Cancellations and Circumstances Outside Our Control
Tiny Swimming Ltd will always aim to deliver scheduled lessons within high-quality, carefully selected venues.
Lessons may occasionally be affected by circumstances outside our reasonable control, including:
Pool maintenance, contamination or closure
Problems with pool temperature or facilities
Teacher illness or an emergency
Venue-related operational issues
Utility failures
Severe weather or unsafe travel conditions
Government, public-health or emergency restrictions
Issues affecting changing facilities or communal areas
Where a lesson is cancelled, we will provide as much notice as reasonably possible by email and/or Family Hub notification.
Where reasonably possible, an alternative lesson, replacement session or make-up opportunity will be offered.
If Tiny Swimming Ltd is unable to provide the paid service or a reasonable alternative, an appropriate credit or refund will be provided in accordance with the circumstances and applicable consumer law.
Tiny Swimming Ltd is not responsible for additional or indirect expenses incurred as a result of a cancellation or venue-related issue, except where liability cannot legally be excluded.
We will work with our venues to address any problems as quickly as reasonably possible.
Nothing in these Terms & Conditions limits or excludes any statutory rights or remedies available under applicable consumer law.
14. Arrival, Collection and Supervision
Swimmers should arrive with sufficient time to change and be ready for their lesson.
Late arrival does not extend the scheduled lesson time, and the full lesson or membership fee will remain payable.
Parents and guardians are responsible for supervising children before and after their scheduled lesson.
During parent-and-child lessons, the accompanying adult remains responsible for the child and must follow the teacher’s instructions.
During independent children’s lessons, the teacher is responsible for delivering and supervising the swimming lesson. The parent/guardian remains responsible for ensuring the child is safely brought to and collected from the agreed lesson area.
Children must not be left at a venue outside their scheduled lesson without appropriate adult supervision.
Parents and guardians must remain contactable and follow any venue-specific supervision or collection arrangements communicated by Tiny Swimming Ltd.
15. Health, Medical Information and Emergencies
The safety and wellbeing of all swimmers is our priority.
Parents, guardians and adult swimmers must disclose any medical condition, allergy, disability, additional need, medication or other relevant information that could affect safe participation.
Tiny Swimming Ltd should be informed promptly if this information changes.
Children and adults must not attend lessons if they are unwell or have a contagious illness.
Following sickness or diarrhoea, swimmers must remain symptom-free for at least 48 hours before returning to lessons.
Where urgent medical assistance is reasonably considered necessary, Tiny Swimming Ltd or venue staff may contact the emergency services and provide appropriate first aid within the limits of their training.
Every reasonable effort will be made to contact the parent/guardian or emergency contact promptly.
The parent/guardian remains responsible for providing accurate emergency contact details.
Participation in swimming activities carries inherent risks. Tiny Swimming Ltd accepts no liability for injury, loss or damage unless caused by our negligence or where liability cannot legally be excluded.
16. Safety, Conduct and Safeguarding
All instructions given by Tiny Swimming Ltd teachers and venue staff must be followed.
All children who are not fully toilet trained must wear a double-nappy system consisting of a disposable swim nappy and a reusable neoprene swim nappy.
Tiny Swimming Ltd may refuse entry to the pool if the double-nappy requirement or another necessary safety requirement is not met.
Unsafe, abusive, discriminatory, threatening or inappropriate behaviour towards swimmers, families, teachers, venue staff or members of the public will not be accepted.
Tiny Swimming Ltd may remove a swimmer or accompanying adult from a lesson where behaviour presents a safety, welfare or safeguarding concern.
Any safeguarding concerns will be managed in accordance with Tiny Swimming Ltd’s safeguarding procedures and applicable reporting responsibilities.
17. Personal Belongings and Lost Property
Swimmers and accompanying adults remain responsible for their personal belongings while attending a lesson or venue.
Tiny Swimming Ltd cannot accept responsibility for items that are lost, stolen or damaged unless this results from our negligence.
Valuable items should not be brought to lessons or left unattended.
Any lost property found by Tiny Swimming Ltd will be handled in accordance with the relevant venue’s lost-property arrangements.
18. Photography & Media
To protect the privacy and safety of swimmers, mobile phones are not permitted on poolside unless expressly authorised.
Photography and video recording are not permitted during lessons without prior permission from Tiny Swimming Ltd.
Authorised photography must not include another swimmer without the appropriate consent of their parent or guardian.
Tiny Swimming Ltd may occasionally take photographs or videos for promotional, training or marketing purposes.
Consent will be requested in advance. Parents, guardians and adult swimmers may decline or withdraw consent at any time by informing us in writing.
Withdrawing consent will not affect the lawfulness of any use that took place before consent was withdrawn, but Tiny Swimming Ltd will stop using the material for future purposes where reasonably possible.
Photographs and videos will be handled in accordance with our safeguarding and privacy policies.
19. Communication & Contact Details
Tiny Swimming Ltd communicates with customers by email and through Family Hub notifications. SMS may also be used where appropriate.
It is the customer’s responsibility to ensure that all contact and emergency details remain accurate and up to date.
Customers are responsible for regularly checking communications and notifications.
Tiny Swimming Ltd cannot be responsible for information being missed where it has been sent correctly to the contact details provided.
By enrolling, you agree to receive service-related communications concerning lessons, payments, changes, safety and other important membership information.
Marketing communications will be managed separately and in accordance with applicable data-protection and electronic-marketing requirements.
20. Complaints and Concerns
Tiny Swimming Ltd is committed to providing a supportive and professional service.
If you have a concern or complaint, please contact us as soon as possible so that we have an opportunity to investigate and resolve it.
Complaints should be sent by email to admin@tinyswimming.co.uk and should include relevant details about the issue.
We will aim to acknowledge a formal complaint within five working days and provide a full response within 14 working days.
If more time is reasonably required to investigate, we will explain the reason for the delay and provide an updated timescale.
If a complaint cannot be resolved directly, we will provide information about any appropriate next steps or alternative dispute-resolution options where legally required.
This complaints procedure does not affect your statutory rights.
21. Privacy and Data Protection
Personal information will be collected, stored and used in accordance with Tiny Swimming Ltd’s Privacy Policy and applicable data-protection law.
Information may be shared with teachers, venues, payment providers or other service providers where reasonably necessary to manage lessons, payments, safety and safeguarding.
Medical, emergency and additional-needs information will only be accessed and used where necessary to support safe participation or meet a legal or safeguarding responsibility.
Please refer to our Privacy Policy for more information about how personal information is used and your data-protection rights.
22. Legal Information and Governing Law
Tiny Swimming Ltd is a private limited company registered in England and Wales.
Company name: Tiny Swimming Ltd
Company number: 14720133
Registered office: 5 Eleanor Harris Road, Baschurch, Shrewsbury, United Kingdom, SY4 2HQ
Email: admin@tinyswimming.co.uk
These Terms & Conditions and any dispute or claim arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, except where applicable consumer law gives you the right to bring proceedings in another part of the United Kingdom.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining sections will continue to apply.
A delay or failure by Tiny Swimming Ltd to enforce a term on one occasion does not prevent that term from being enforced on another occasion.
Agreement & Updates
By completing a booking and attending lessons with Tiny Swimming Ltd, you confirm that you have read, understood and agreed to these Terms & Conditions.
Tiny Swimming Ltd may update these Terms & Conditions where reasonably necessary.
Families will be notified in writing of any material change before it takes effect.
Where a material change affects the price or ongoing service, families will receive reasonable notice and may cancel before the change takes effect without an additional cancellation charge.
The most up-to-date version of these Terms & Conditions will be available through the Tiny Swimming Family Hub, our website or another official Tiny Swimming Ltd communication channel.
Families may be asked to review and confirm their acceptance of updated Terms & Conditions through the Family Hub,
Tiny Swimming Ltd
Company number: 14720133
Last updated: 16 September 2026